Common Questions About Our Dispensary

At The Window, we understand that whether you’re a seasoned enthusiast or completely new to cannabis, you probably have questions about our products, services, and what makes us different. We’ve compiled answers to the most frequently asked questions to help you understand exactly what to expect when you visit us. Our knowledgeable budtenders are always ready to provide personalized guidance, but these answers will give you a solid foundation of information about how we operate and what we offer.

Our commitment to transparency and education stems from decades of experience in the cannabis industry. We believe that informed customers make better choices, and we want everyone who walks through our doors to feel confident about their selections. The cannabis landscape has evolved dramatically over recent years, with legalization expanding access to quality products while simultaneously raising new questions about selection, consumption methods, and effects.

Product Selection and Quality Standards

Our diverse menu features carefully curated products that meet rigorous quality standards. We work exclusively with licensed cultivators and manufacturers who share our commitment to excellence. Every item on our shelves undergoes comprehensive third-party laboratory testing for potency, pesticides, heavy metals, and microbial contaminants. This testing ensures that what you purchase meets or exceeds state regulatory requirements while delivering the consistency you deserve.

The selection process for new products involves multiple evaluation criteria. Our team assesses factors including cultivation methods, extraction techniques, ingredient transparency, and overall product integrity. We regularly rotate our inventory to feature seasonal offerings and limited releases while maintaining consistent availability of customer favorites. Indoor-grown flower typically comprises about 60% of our selection, with sun-grown and greenhouse options making up the remainder, reflecting industry preferences while supporting sustainable cultivation practices.

First-Time Visitor Information

When you arrive at The Window for your initial visit, you’ll need to provide valid identification proving you’re 21 or older. Acceptable forms include a driver’s license, passport, or state-issued ID card. Our reception staff will verify your information and explain our store policies before you enter the sales floor. This verification process typically takes less than five minutes and ensures compliance with state regulations while maintaining a safe environment for all customers.

Once inside, you’ll experience the authentic vibes that set us apart from corporate cannabis retailers. Our budtenders will ask about your experience level, desired effects, and any specific concerns you might have. We encourage questions and never rush consultations because we believe education is fundamental to positive cannabis experiences. Rooted in Bay Area values, The Window is a dispensary built by locals who care deeply about the culture, the community, and the quality of what we offer.

Understanding Cannabis Effects and Dosing

Cannabis affects everyone differently based on factors including body chemistry, tolerance, consumption method, and product composition.

• Inhalation methods like smoking or vaporizing typically produce effects within minutes, peaking around 30 minutes and lasting two to four hours
• Edibles require digestion and metabolization, with onset times ranging from 30 minutes to two hours and effects lasting four to eight hours
• Topicals provide localized relief without psychoactive effects, making them ideal for targeted applications

We always recommend starting with lower doses, especially for edibles where delayed onset can lead to overconsumption. The standard recommended starting dose for edibles is 2.5 to 5 milligrams of THC, while experienced users might prefer 10 to 20 milligrams. Our budtenders can provide detailed guidance based on your individual tolerance and desired outcomes.

Payment Methods and Store Policies

Currently, federal banking regulations require cannabis dispensaries to operate as cash-only businesses, though many locations including ours offer ATM services on-site for your convenience. Some dispensaries in San Francisco, CA have begun accepting debit cards through specialized payment processors, though transaction fees may apply. We recommend bringing sufficient cash to cover your purchase plus applicable taxes, which vary depending on local jurisdiction.

Our return policy prioritizes customer satisfaction while adhering to state regulations. Unopened products in original packaging may be exchanged within seven days with proof of purchase. We cannot accept returns on opened products due to health and safety regulations, but we address quality concerns on a case-by-case basis. With decades of experience, we’re here to serve, not just to sell, and we stand behind every product we offer.